Adanac Security & Specialty Services Ltd. service technicians have over 300 years of work experience in dealing with Canada's financial and commercial customers.

Adanac Security has been a prominent and approved supplier of service and products to the Security Departments and Real Estate divisions of all major chartered banks since 1974. All technicians are bonded and factory trained by in-house instruction and regular industry certifications.

The Adanac Security Service department is trained and equipped to handle the full scope of security work from High Security locksmithing to the maintenance and repair of all banking security equipment. In order to provide this service, Adanac Security maintains a current level of parts and inventory for all standard security equipment.

Adanac Security & Specialty Services Ltd. service department provides exclusive maintenance and control over the Peaks-Kaba Keyway System, thereby ensuring strong internal control over key accessibility for the ROYAL BANK OF CANADA and TD CANADA TRUST..

Adanac Security also provides direct services and products to third party suppliers of these banks such as Brinks, Universal and Securicor.

Adanac Security & Specialty Services Ltd. service department offers an 800 telephone line which is answered twenty-four hours a day, seven days a week with bilingual operators.

For the past five years, Adanac Security was contracted to provide the ROYAL BANK OF CANADA with a full service contract for all retail branches in the Province of Ontario. Adanac Security has also been contracted to provide a National Security Equipment Service Agreement for TD CANADA TRUST.

This agreement encompasses the maintenance and ,service of all related security equipment of each branch. Servicing of equipment includes safety deposit boxes, vault doors, safes, teller lockers and gates, night depositories, locksmithing, cash dispenser units, door entrances and related security devices.

In conjunction with the Ontario Service program, Adanac Security provides a Quarterly Service Report by branch transit which profiles work completed during the said period. This work summary provides statistical feedback to the Bank for planning, training and budgetary control.

Staff Supervision & Training

• Service technicians meet with Service Manager daily to review client engagement requirements.
• Service Manager liaisons daily with senior management on all matters outside of the normal service engagements, (e.g. emergencies, breach of Bank security policy).
• Work orders are reviewed on a daily basis.
• Regular in-house training seminars held on product development, health & safety, and technical upgrading.
• Advanced technicians also attend supplier's sponsored forums on new technical developments in the security industry.

Problem handling procedures include:

• Discuss and analyze problem with Service Manager.
• Rectify the problem on timely basis.
• Discuss the issue with parties involved.
• Management to provide written report on problem, action taken and corrective measures implemented where required.
• Head office of Bank to be informed by report or meeting where problem warrants such activities.